Frequently Asked Questions
What are our access hours?
You can access your storage unit and/or parking space any time from 6:00 AM until 9:00 PM seven days a week.
Do you require insurance?
We do not require insurance on your stored goods. We offer low-cost insurance for your stored belongings but we do not require you buy it from us.
How wide and tall are our storage unit doors?
Our self-storage unit doors vary in height and width. We have roll-up doors ranging in height from 7' to 12' tall. Most self-storage units we have that are 10' wide have a 9' wide door. We do have some larger self-storage units that are 12' and 13' wide which have an 11' wide door available. Please call, email or text us with further questions. Whatever your storage needs are we have a solution for you!
Where are we located?
I have a large RV or boat. Do you offer options?
We sure do! Whether you need car storage options or need to store a large vehicle like a boat or RV, we have a variety of options for you. From covered storage parking spaces to enclosed vehicle parking units we have an option for you!
Can I access my storage space with a smartphone?
Yes, you sure can! StorID is a tenant-focused mobile application developed by PTI Security Systems, designed to enhance the self-storage experience by allowing tenants to open gates, doors, and storage units, as well as view their access history—all from their mobile devices. All of these features and more are offered free of charge with your storage unit rental with us. To get signed up for StorID click here.
I'd like to know more about your storage unit & parking spot auctions?
We use an online platform that facilitates the auctioning of abandoned & lien status self-storage units, allowing users to bid on storage lockers, units and parking spaces filled with unclaimed items and/or items in lien status. This platform offers features such as video previews of storage units, proxy bidding, and more! For more details and register to view & bid on our auctions click here.
Is our facility secure?
Our Carson City storage facility is very secure. We have a high-tech surveillance system monitoring our facility, and our property is fenced and only accessible through a security gate that requires a code to enter and exit.
How close are we to Reno, NV?
We’re not far from Reno at all. From Reno, you can drive to our facility in about half an hour.
Do we offer storage options for businesses?
Of course! Businesses can benefit from our storage options, too. Our units are perfectly equipped for storing your business documents or extra stock.
How do I know what size storage unit I need?
Try our storage calculator! It will help you know exactly how much space you need to accommodate your belongings.
Can I move into my storage space on your website?
Yes, we have online move ins available. To move yourself in online please visit our storage space online move in form by clicking here.
Can I make my payment online?
Yes, you can pay online 24/7. You can also sign up online for auto-payment. Click here to make your self-storage, covered parking or parking space payment.
Where can I send you my ID for verification purposes?
I need a solid referral for a service or product.
I need to make a U-Haul truck and/or trailer reservation.
We are your #1 locally owned and operated Neighborhood U-Haul Dealer in Carson City. Visit our U-Haul reservation form by clicking here for a quick and free reservation.